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General Warranty Terms

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Products are warranted for defects in materials and workmanship, including repairs and services within 24 months from the date of purchase.

1. The warranty provided by Dober Smart Lock UAE applies to the manufacturer’s defects for Products used and purchased within UAE.

2. Warranty is applicable for Products distributed through Dober Smart Lock UAE or dealers who are authorised for the sale of Kaadas/Lockly Digital locks in UAE.

3. Warranty and repair services can only be provided by Dober Smart Lock UAE technician(s) or dealers authorised by Dober Smart Lock UAE.

4. All customers must register their Kaadas/Lockly lock warranty with us on our website within one week of date of installation of locks, prior to making a Warranty claim.

5. On a case-by-case basis, services will be charged even during the warranty period. The Warranty DOES NOT APPLY to the below cases and not limited to:

Any damage not caused by manufacturing faults.

Any damage caused by improper transportation, installation and maintenance.  

Any signs of abuse or misuse of the Product like relentlessly cleaning, scratching and overloading etc.

Any misplacement of parts of the Product like the lost of emergency backup keys for digital locks.

Products and their components have not been installed as per the security maintenance and operational instructions given by the manufacturer, recommended by Dober Smart Lock UAE technicians or dealer authorised by Dober Smart Lock UAE.

The equipment has been repaired, altered, or dismantled by any other person that is not of Dober Smart Lock UAE technicians or employees of a dealer authorised by Dober Smart Lock UAE.

Defects caused by voltage changes abnormally, energy supply is not stable and battery leakage.

Defects caused by fire and explosions, a bolt of lightning, turbulence power, negligence, accidents and other natural disasters or wrong deviation due to the installation and use is inconsistent with the recommendations.

Defects caused by insects such as lizards, mice, cockroaches, etc.

Defects caused by a chemical reaction, products being dregs (lime), detergents,  the temperature is too high, too much dust, and environments with corrosive elements such as cement factories, farms, etc.

Components that require replacement during normal use due to wear and tear by the natural characteristic of the product including accessories.

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1. Warranty will not be effective if the equipment is being operated incorrectly as recommended by Dober Smart Lock UAE.

2. Under this Warranty, Dober Smart Lock UAE is responsible for repairing or replacing defective products. The warranty does not cover any loss or damage caused directly or indirectly by the product. For all Kaadas/Lockly accessories, including remote, module, RFID tags or RFID stickers, customers are required to bring the accessories to Dober Smart Lock UAE office for troubleshooting and replacement.

3. Dober Smart Lock UAE reserves the right to impose additional costs or to refuse to take part in the warranty when the product is installed in inaccessible or endangered positions by technicians or employees of Dober Smart Lock UAE or Dober Smart Lock UAE authorised dealer.

4. Dober Smart Lock UAE decision is based on the results of the determination of all causes related to the complaint of defects, damage or damage to the product.

5. Dober Smart Lock UAE authorised dealers and employees may not modify or extend the terms of this warranty in any manner whatsoever.

6. The purchase or sale will not make a claim under this warranty for personal injury, property damage or consequential damage.

7. Failure to comply with the provisions of Points 6, 7, Dober Smart Lock UAE reserves the right to refuse warranty claims.